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Logitech SetPoint Event Manager (UNICODE) has encountered a problem and needs to close

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This error is XP related and probably is connected with incompatibilities between XP and Vista/Win7. Logitech can't fix this error for 5 years or so. It is not fixed in version 6.51 that I use, although crashes became less frequent. 

Looks like that only solution they have is installing version 4.80. Here is one quote from Logitech-related forums:

You may want to remove  Setpoint and roll back to a previous version setpoint480.exe 

Try installing while in clean boot mode by doing the following :

 To Boot Clean in Windows XP

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom left , check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
9. Click OK
10. Click Restart

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click OK
4. Click YES, when asked to restart your computer


With XP Pro and Cordless Desktop® MX™ 3200 Laser (keyboard and mouse) installed I have had no problems with SetPoint 4.72 or any other version I've used. I'm not a big fan of SetPoint because there are so many things that can cause conflicts with it and generally do not have it installed. The keyboard and mouse work fine without it, but I recently found some uses for some of the special settings in SetPoint and reinstalled it and have had no problems with it; everything works great in every program I've used it in. I say if you don't need it don't install it.

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Keep getting Setpoint error and it shuts down

Logitech Forums

Just installed Setpoint 6.20, why does it keep crashing? I never had a problem until I "upgraded". I get this message:

Logitech SetPoint Event Manager (UNICODE) has encountered a problem and needs to close. We are sorry for the inconvenience

Hello ibtpatton,

Sorry to hear you are having an issue with Setpoint . Try removing Setpoint and reinstalling it if this does not resolve the error please reply with your operating system version and I will post instructions to install in clean boot.


05-18-2011 10:24 AM

Well I have removed and reinstalled it twice now and it still crashes every day. I am running XP Home Version 2002 SP3. Any input would be appreciated.


Retired Logitech Employee / Moderator (Inactive)

Hello ibtpatton,

You may want to remove Setpoint and roll back to a previous version setpoint480.exe

Try installing while in clean boot mode by doing the following :

To Boot Clean in Windows XP

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom left , check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
9. Click OK
10. Click Restart

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click OK
4. Click YES, when asked to restart your computer

Logitech SetPoint Event Manager (UNICODE) has enco...

Logitech Forums


I have just installed the MX5000 keyboard and mouse set on my XP Professional desktop with SetPoint (the most recent version downloaded) and I continually get the above message. Any suggestions?

PeterDB Logi Master

I would uninstall version of Setpoint that you have on the computer now include the Bluetooth stack if any got installed.

The go to and download Setpoint 4.6 and install it. That should hopefully make it work


CJChew Support Specialist
Hi, Please try performing a clean install of this version of SetPoint.

Logitech SetPoint (32-bit) Free Download and Reviews - Fileforum

Logitech SetPoint is the software used to install and control Logitech mice. It contains drivers and software enabling you to take full advantage of your mouse.

Reviews of Logitech SetPoint (32-bit)

  1. Plugger

    Reviewing 6.32.20 (Nov 13, 2011)

    Setpoint Version 4.x forgot about the horizontal scroll from my LX3 mouse.
    Rather than re-install V4 from th CD that came with the mouse, I downloaded 6.32.
    Worked fine for a couple of hours. Then, mouse clicks had no effect. Skipping details about floundering around, I alt-tabbed my way into an editor (emacs), and discovered the editor was receiving repeated keypad-leftarrow input.
    Rebooting made the problem go away for a couple of hours. I did this several times. One time, the repeating imaginary keystroke was keypad-rightarrow, another time there was no apparent imaginary input.

    I unplugged the keyboard, which had no effect.

    I uninstalled Setpoint V6, and the problem has not recurred in several hours of running.

    True, the pathology could be in some other software that somehow reaches into Setpoint's data.

    I'm running with no Setpoint, which means there is no horizontal scroll, which is why I bought the LX3.

    (I have two theories: Windows resents the Logitech mouse, and attacks it. Or Logitech resents my IBM keyboard, and fabricates bogus keystrokes.)

  2. jack00810

    Reviewing 6.20.64 (Aug 17, 2011)

    Easy to use and does what it says.

  3. tickleonthetum

    Reviewing 6.20.64 (Dec 6, 2010)

    Doesn't work correctly for my G5 Gaming Mouse...

  4. sheppe

    Reviewing 6.15.25 (Jul 28, 2010)

    I've been using SetPoint and a G5 mouse for a couple of years, and the only complaint I have is that I have not found a way, through SetPoint's interface, to disable the BlueTooth service it installs. I have no BlueTooth devices, so it is useless to me, and yet I cannot remove it. Aside from that, the software offers good features and functionality (even though it's a little bloated).

  5. rip_pit

    Reviewing 6.10.65 (Jun 15, 2010)

    sure it's a little bloated but it give acces to some custom & advanced feature and management (change default buttons behaviors, etc)

    Here are the changelog from 6.0 to 6.1 :
    The download size has been reduced by approximately 60%. This has been achieved by streamlining the code and removing device pictures from the download package. SetPoint will automatically download pictures in the background for devices that are connected to your system.
    SetPoint 6.1 includes the control panels for standard mice and keyboards (previously supported in SetPoint 4.x) and gaming mice (previously supported in SetPoint 5.x). This reduces duplication of system components, resulting in a smaller overall installation size.
    The SetPoint control panel for standard mice and keyboards has been updated with a new appearance.
    Numerous bug fixes and stability enhancements have been made in SetPoint 6.1

  6. earthquake10

    Reviewing 6.10.65 (Jun 14, 2010)

    Well, I've had the cordless MX laser mouse for many years with absolutely no problem. As far as the SetPoint software is concerned, XP, Vista and Windows 7 never needed it for my mouse to run perfectly. I also have the G15 Gaming Keyboard and 2.1 Logitech speakers. I will be upgrading these to the G19 Keyboard, the 7.1 Surround Gaming Headset and the newest gaming mouse. So, those of you who write of Logitech's quality simply have had bad luck or perhaps like to abuse your property a little too much. I stand behind the quality and options that Logitech products offer (though some, like the G19, come with a premium price tag). Being manufactured in China isn't a quality issue, though I would prefer that Logitech make its products in the Western Hemisphere, too.
    Now I'm curious about all this negative hype over the Setpoint software and will install it just to see if you negative reviewers are 100% correct.
    Later, after installation and use...the Setpoint software works just fine on my Windows 7, adds some nice options to my MX laser mouse and, wonderfully, doesn't conflict with the G15 software.

  7. OvrDriVE

    Reviewing 6.00.68 (Mar 3, 2010)

    just installed this version on a cordless ex-100 mouse/keyboard combo. works perfectly. all options there. new look kinda sucks. otherwise it's fine.

  8. IamZed

    Reviewing 6.00.68 (Mar 3, 2010)

    Loaded the 64 version the other day. By By Uberoptions. I had to uninstall and load an older vrsion to get Uber back.

  9. Merel

    Reviewing 4.80 (Feb 22, 2010)

    This software is probably the worst crap I ever have met.

    I bought a 4th Logitech mouse (this time a G5) after two of the 3 previous Logitech mice became too rapidly useless after a short time, (all made in CHINA of course)

    I won't comment on the G5 mouse (I don't like it that much). But who on earth needs THAT MUCH bytes his computer, only for a mouse !?

    The worst experience however not when you are using this crap, but it comes later at un-installation time. When you uninstall SetPoint , using a good uninstaller program REVO Uninstaller, after performing the buid-in uninstaller of Setpoint, the Revo program will (if you want to) search for "left-overs" in the Windows registry and on also on your harddisk.

    I never encountered that much "left overs" in my whole life !! There must be between 3000 or 4000 registry entries left behind, which you have to remove one by one. Keeps you busy for some time.

    My very old Microsoft roller mouse was stolen because it was a museum piece, BUT it was STILL working after 20 years of daily use. Compare this old mouse (plug-and-play avant la lettre) with todays garbage stuff "Made-in-China for Logitech" to understand what I mean.

    Considering on top of this, the very poor attitudes of what Logitech calls "Support" (in belgium), I think I have seen enough.

    I would give a negative rating (if it were possible) but it is impossible to go lower as one star here.

  10. anonymouscowturd

    Reviewing 4.80 (Nov 17, 2009)

    "Upgraded" from 4.70 to 4.80. Now it doesn't work anymore. Surprise!
    Logitech may make a fantastic mouse, but they couldn't write software to save their lives. I rank this with Adobe Reader. Complete over-sized pile of excrement.

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SetPoint - Wikipedia, the free encyclopedia

SetPoint is the name of Logitech's driver suite for its mouse and keyboard products. It is the successor to the company's MouseWare and iTouch driver suite.

For mice, it has three sections: Mouse Button Settings, which allows the user to change the function of each button and have different settings for different programs; Mouse Movement where movement settings and sensitivity can be changed; and Mouse Game Settings, in which the gamers can change settings for in-game, set up to 5 different resolution presets, and have separate settings for different games. If a Logitech keyboard is also used, 2 extra sections are added, in which key functions can be changed.

Logitech offers a special version of SetPoint for their Bluetooth devices.

One of the major drawbacks of Logitech mice is the requirement that SetPoint software be installed, leading many to have to choose between OS sensitivity control and having some semblance of functionality for any extra buttons.



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